Contact XHEO Technical Support
Personalized support is free for the first 90 days. Otherwise you need an Assurance Contract.
Submit a support request
Knowledge Base
Browse the Knowledge Base for a solution to some of the common problems.
Documentation
XHEO has prepared extensive and thorough documentation for all its products just select the
Help menu from within the application. You may also find the most recent documentation for the
currently available products online.
NOTE: You will need the .NET 2.0 SDK or later to view the local help installed with the software.
Downloads And Updates
Your purchase includes 6 months of critical bug fixes for the version of the product that you purchase. You will
need an Assurance Contract after 6 months or for major upgrades.
Trust Center
Learn how to manage trust settings with 3rd party hosts and secure environments in the
Trust Center
| With Assurance Contract |
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 Critical bug fixes and New major product releases. |
| Incremental innovation. |
| Priority support over standard users. |
| Unlimited same day email support while enrolled. |
| Escalated phone support at customer service discretion. |
| Priority support at the current support rates. |
| 20% of full edition purchase price, renewed every 6 months. |
| Renewal price locked in at time of purchase. |
| Automatically renewed to keep you current. |
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| Standard Support |
|---|
| 6 months of critical bug fixes for the same major release version. |
| Same day email support for first 90 days. |
| Escalated phone support at customer service discretion. |
| Priority support at the current support rates. |
| Included with purchase. |
| $100 plus catch-up fees based on latest MSRP to add later. |
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This is a summary of the support options. Please refer to the section titled "Software Assurance And Updates" in the EULA accompanying
the product for complete details. |
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 Learn more about the Assurance Program
Check the status of or renew your contract in the My Account section.
License Agreement
Download a copy of the most current End User License Agreement.
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