Thank you for choosing XHEO for your software protection needs. XHEO constantly updates its products fixing bugs as well as incremental innovations such as adding new features, usability enhancements and protection against new security threats.

Compare Support Options

With Assurance Contract
Critical bug fixes and New major product releases.
Incremental innovation.
Priority support over standard users.
Unlimited same day email support while enrolled.
Escalated phone support at customer service discretion.
Priority support at the current support rates.
20% of full edition purchase price, renewed every 6 months.
Renewal price locked in at time of purchase.
Automatically renewed to keep you current.
     
Standard Support
6 months of critical bug fixes for the same major release version.
Same day email support for first 90 days.
Escalated phone support at customer service discretion.
Priority support at the current support rates.
Included with purchase.
$100 plus catch-up fees based on latest MSRP to add later.

This is a summary of the support options. Please refer to the section titled "Software Assurance And Updates" in the EULA accompanying the product for complete details.


Program Details

Check Eligibility

Enter the serial number of the product you would like to obtain updates for in the box below and select Check.

Contract Fees

The Assurance Contract fees are calculated as 20% of the MSRP of the full edition of the product being assured. This price is fixed for the duration of the contract.

Renewing Your Contract

Once signed in, you will see a list of all your current contracts at the bottom of this page. This list may also be found in the My Account section of the website. To renew, simply select the Renew link of the contract you would like to renew.

Recovering an Expired Contract

If your contract has expired you may still renew the contract. In addition to the regular Contract Fees for renewal you must pay Catch-up Fees. The Catch Fees include a $25 re-instatement fee and the full Contract Fees for each 6 month period, or a pro-rated amount for less than 6 months, from the time the contract was last valid. The Contract Fees will be recalculated based on the current assurance program rates.

Adding A Contract

If you did not purchase an Assurance Contract when you placed the original order you may add a contract at a later time. In addition to the Catch-up Fees and Contract Fees there will be a $100 one time surcharge to add the contract.

Add contract to an existing order

 

Your Current Assurance Contracts

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Copyright © 2002-2009 XHEO INC. All Rights Reserved.


Copyright © 2002-2009 XHEO INC. All Rights Reserved.